You can also mail me directly via tobias @ ratschiller.com.
Tobias Ratschiller
I'm an entrepreneur through my company Senza Limiti. Among other activities, we build and operate our own websites such as Slowakei, Fyn, Langeland, Denmark, Vienna, Brazil, Peru, Bolivia, Chile, Paraguay, Argentina, Forex forum and Restaurant booking.
My wive is Alicja Ratschiller (alicja @ ratschiller.com) and our daughter is Lea Ratschiller (without email until she learns to type properly).
Profile
Tobias Ratschiller
Partner at Senza Limiti Ltd
Information Technology and Services | United Kingdom, GB
Summary
I've been dealing with software, web applications and domains in start-up environments for the past twelve years, mostly as technical lead, consultant or founder.
In a prior life, I created the initial version of Open Source tools such as phpMyAdmin or phpAds that are now, thanks to the great teams behind them, used by millions of people.
Today, I am back to trying to create interesting things on the Web.
In a prior life, I created the initial version of Open Source tools such as phpMyAdmin or phpAds that are now, thanks to the great teams behind them, used by millions of people.
Today, I am back to trying to create interesting things on the Web.
Specialties: Developing and monetizing new things.
Please note that my company does not take project engagements. If you feel I can help with consulting or speaking, please talk to me; from time to time I am happy to get out to work with other start-ups, corporations or organizations.
Experience
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2007 - Present
Founder / Fusu a.s.
Domain investing and trading. -
Jan 2003 - Present
Partner / Senza Limiti
Consulting, business development, sales engineering and support outsourcing for European Market Entry strategies to American, Canadian and Indian IT companies.
Offering and implementing outsourcing of software development and support to Riga, Latvia, and Bratislava, Slovakia.
Investing in domains and operating online properties such as Denmark.net, Vienna.net and Witu.com. -
2000 - 2003
Co-Founder / Maguma AG
Enterprise tools for web application development. -
1998 - 2000
Consultant and Author / Self-Employed
IT Consultant advising corporations on web technologies, content management systems and large scale web deployment. Clients included Ford Motor Company, BP, Deutsche Bank and ADIG Investment.
Co-Author “Web Application Development with PHP 4.0”. -
1996 - 1998
Manager Online Service / Profi.IT GmbH
One of the first web agencies in Italy.
Education
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University of Hard Knocks
Additional information
Websites:
Interests:
Software industry, Open Source,
Jazz, Cocktails, Cigars,
Squash, Tennis
Updates
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aaaand another site getting ready for launch (joint venture with ddf.lu): http://www.tcm.org/
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business directory learning of the day: there is actually a Farmville, North Carolina.14 days ago from Seesmic
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In Book Advertising to become huge? Why are there no ads in ebooks?15 days ago from Seesmic
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seo country lore: when it pours down, the money pours in.16 days ago from Seesmic
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google continues to focus on brands. bad news for affiliates for sure: http://bit.ly/aMYoTw19 days ago from Seesmic
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holy cow http://www.visitperu.net took over vienna.net in adsense revenue20 days ago from Seesmic
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Dontevenreply.com - http://dontevenreply.com/view.php?post=90 #tgif2 weeks ago from Seesmic
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Godaddy premium sales listings: 30% comm (oookaaay), 90 day payout (hu?), payout by cheque (by WHAT?) #fail3 weeks ago from Seesmic
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@BigWallGraphics do you ship to europe?3 weeks ago from Seesmic
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Quite funny to read Paul graham's hackers and painters and atlas shrugged at the same time. Here's to hackers, painters, creators!4 weeks ago from Twitterrific
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How do you tell these days how many pages are in a book? iBook horizontal says 3,190, iBook vertical says 1,584.4 weeks ago from Seesmic
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Last day alone at home. Almost managed to finish 3,000 page Atlas Shrugged.4 weeks ago from Seesmic
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Bye bye slowakei.com, it was nice having you! [german] http://www.openpr.de/news/451712.html4 weeks ago from Seesmic
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When reading a dead-tree book I find myself tempted to tap words to bring up the dictionary #nerd #ibooks8 weeks ago from Seesmic
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observation so far: cpc in south america is 25% of western europe. true?9 weeks ago from Seesmic
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next site scheduled for traffic spike: http://www.misterempresa.com :)9 weeks ago from Seesmic
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Not sure what's going on, but heavily backlinked http://www.vienna.net is being taken over by 53-bl http://www.visitperu.net in traffic.9 weeks ago from Seesmic
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An Introduction to Drupal http://www.slideshare.net/tobiasr/an-introduction-to-drupal-48117399 weeks ago from web
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.co is a fas just like .cm, the potential confusion with .com makes it unusable for anything serious. move on (or get some spanish keywords)9 weeks ago from Seesmic
Photos
Posts
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July 28, 08:02 AM
Domainers Are Not Developers
Domaining, while highly profitable, is boring to me, like all investing in virtual assets (stocks, etc). My passion is creating stuff.
Out of the Alexa Top 500 websites, just twelve have what domainers would call premium, generic domains. There's along road ahead if domainers want to show that they can develop successful sites too.Domain Alexa Rank Ask.com 57 About.com 67 Weather.com 103 FastBrowserSearch.com 120 Answers.com 134 SecureServer.net 244 Uploading.com 251 BlogCatalog.com 314 TheFreeDictionary.com 319 Match.com 380 WordReference.com 418 Goal.com 482 -
July 25, 01:00 PM
An Introduction to Drupal
Almost exactly ten years ago I wrote an article titled PHP From an IT Manager's Perspective for the Intranet Journal. Today PHP is widely established in corporations and accepted as Java's little brother. The downside of that evolution is that for rapid web 2.0 development technologies like Ruby on Rails have somewhat overtaken PHP in geek popularity.
Generally, these days I'm much more excited about frameworks such as Drupal than about base technology like PHP. We use Drupal extensively in our websites. I love its simplicity, flexibility and the great community behind it.
From time to time I'm advising corporations, state organizations or start-ups on what technologies to choose. Last week, I was in Vilnius at the European Institute for Gender Equality, talking about their use of Drupal. Here is a slightly modified version of the presentation I used to give their management, editorial and technical staff an idea what Drupal can do. -
June 30, 09:08 AM
The Day The Traffic Died
What would you do if you owned a store that is normally visited by 100 people a day, and suddenly, starting on a random day only 10 visitors come in?
You are fucked, that's what.
And still, this is what happens to small businesses and start-ups so often that you would almost call it normal. An important customer cancels their contract, the webserver goes down, a snafu messes up your inventory, or Google decides to stop sending traffic to your website. And with small overall revenue of maybe a couple hundreds of thousands to one or two million per year, all of these events have the potential to significantly affect your revenue.
Most of these have already happened in my businesses in one way or the other. Most recently, the traffic died on one of our websites. This is your worst nightmare if you have a website that is depending on organic search traffic. One day, you wake up to virtually no traffic.
It does not even have to be a Google penalty (which would be unwarranted for in our case since we always follow the webmaster guidelines), but a simple hiccup in the Google algorithm that leaves you with a shop and no customers.
So how do you prepare against potential massive drops in revenue?
The theory is easy, of course. "Secure revenue streams are diverse revenue streams", the saying goes. The ideal situation is that no income stream makes up more than 20% of your overall revenue. In start-ups and small companies, this is easier said than done. Would you turn down a customer just because the contract is 40% of your income? Of course not.
As I see it, as a small business, you should look at diversification as buying time in case one income stream goes foul. How much time do you have when your most significant income stream vanishes to find a replacement? In general, I would shoot for more than six months.
Let's say your company has 100,000 income per month, 40% of that coming from your largest customer. Your expenses are 70,000 per month, leaving a net profit of 30,000 - or a minus of 10,000 per month if your big daddy goes away. After cutting expenses, you should be off to a modest monthly loss that hopefully you can sustain for at least six months with your company's savings.
Another strategy is to "insure" against income loss by hedging against potential losses. For example, as company and investors, we hedge against the risk of traffic loss by buying stock in Google, Apple, Microsoft, etc. As site developers, we hedge by running many websites in unrelated niches.
In our case of the Death Valley of traffic, there was a Happy End, by the way. On May 19th, traffic suddenly came back to the site. Thanks, Google. :) -
May 30, 07:23 AM
iPad Usability
I just posted a commentary on iPad usability on iPadManiac.com.Thanks, Apple, for throwing us back to a beautiful 1999.
Read the complete post.
Today, web usability is largely a solved problem. We know what works, have experimented and conducted field tests, and routinely optimize websites to increase conversion metrics.
Then comes the iPad. Some apps remind me of the web in 1999, just more beautiful. Remember the web a little over 10 years ago? Some websites that wanted to be especially avant-garde toyed with Flash or large image maps. On those sites, your mouse became more of a discovery device than a point and click device.
Today it is the same with iPad apps: anything can be a user interface element. There are no standards, and it seems Apple is not doing a good job (yet) defining and enforcing guidelines. -
May 05, 12:32 PM
Seven Beautiful Landscapes in South America
While working on our travel sites, I came across these beautiful pictures of South American landscapes.
1 Machu Picchu
Photo by ntnyc of Machu Picchu, Peru.
2 Iguazu Falls
Photo by Kaj Bjurman of the Brazilian side of the Iguazu Falls.
3 Lake Titicaca
The same Flickr user took this great HDR picture at Lake Titicaca.4 HuayhuashPhoto of the Huayhuash mountain region, Peru's trekking and hiking paradise, by haddock.
5 Easter Island
Chile's Easter Islands, photographed by JC Richardson.
6 Salar de Uyuni
The Salar de Uyuni, Bolivia's largest salt lake. Photo by Vinícius Assis.
7 Torre del Paine
Torre del Paine in Chile, photo by Stuck in Customs. -
April 21, 09:10 AM
Directory Sightings: Funny Names in Austria
Looking through our Austrian business and people directories, here are a few names I just had to share with you.
Of course I wouldn't go so low to make fun of psychologist Dr Killer or dentist Dr Dick. Never would I laugh at names like Hermenegilde Fucker, Reinhold Titz, or the many people in Austria called Harasser.
But I thought it was quite weird that a hotel would call itself Pension Wanker. I'm not sure about the pub Dick Macks in Vienna, neither.
Then there are the city names. There is a city called Egg in Austria. And one called Rottenegg. In Tyrol, you can find Mutters and Natters. Or Rum. The shortest city name in Austria is Au.
The most common names in Austria are Bauer (7,942), Gruber (6,884), Huber (5,974), Berger (5,659) and Eder (4,942).
Nine people are called End. Six are Last. None called One, unfortunately, but there is a One Up marketing agency, the One Touch fashion store and One and 2, whatever they do.
Say somebody databases are boring. -
March 14, 10:47 AM
Five Productivity Tools I Can't Live Without
Over the last year I've obsessed about productivity. As I became a dad, I needed to squeeze more into less hours. Here's a few tools I found and today I can't imagine being without them.- LastPass. Rule number one for any Internet user is not to use an easy to guess password. Rule number two is not to use the same password for more than one service. So you need something to manage your passwords and store them securely. I used to use KeePass, but LastPass is so much better with its tight Firefox integration and an iPhone application.
- Remember the Milk. If I am to use todo lists and shared task management, it has to be extremely easy and efficient. Remember the Milk is. You can add tasks with a Google-Calendar-like command prompt, saying for example "remember to buy milk ^today #shopping" to give the task a deadline of today and tag it with shopping. Adobe AIR-based clients and Google-Calendar integration make interaction a breeze.
- Synergy and DisplayFusion. At work I have a four screen setup using two computers (one desktop, one laptop). Synergy lets you share one mouse and keyboard for multiple computers - I can use my desktop keyboard and mouse to control my laptop. Unfortunately, sometimes the mouse or keyboard gets stuck, and the software was last updated in 2006 or so - still it's an indispensable tool until I find something better. DisplayFusion is an utility to expand the Windows taskbar and wallapers to multiple monitors.
- SugarSync. I regularly use three computers (desktop at home, desktop at work and a laptop). Pretty soon I will add an iPad to that. I barely remember life before SugarSync, but what a hassle it must have been! I actually used to email myself important documents so that I could access them from home. SugarSync keeps my "My Life" folder that stores all documents and pictures synchronized between all computers that I use. Plus, it has an iPhone version, version control ("access the document version from two days ago") and file sharing.
- LogMeIn.com. In my company, we deal with large data sets, such as directories with millions of companies. Sometimes it's handy to leave the work PC on to do some number crunching or complex SQL queries - and with LogMeOn I can access it from my browser at home to see the results.
- LastPass. Rule number one for any Internet user is not to use an easy to guess password. Rule number two is not to use the same password for more than one service. So you need something to manage your passwords and store them securely. I used to use KeePass, but LastPass is so much better with its tight Firefox integration and an iPhone application.
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March 03, 03:19 PM
47 Country Logos You Maybe Didn't Know
Since this month we had to develop and launch our newest batch of country tourism websites (Visit Brazil, Visit Argentina, Visit Chile, Visit Peru, Visit Bolivia and Visit Paraguay), I wanted to see some official country logos and asked a colleague to compile a list of country tourism brands.
Here it is - enjoy! I think my favorite is France. -
February 08, 07:09 AM
The Trouble With Outsourcing
... is that misunderstandings are frequent.
I asked a designer for references on illustrations similar to this:
(source: theoatmeal.com Twenty Things Worth Knowing About Beer)
and this is what I got: - January 28, 02:23 PM
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January 21, 08:21 AM
Ten Things I Learned in 2009
Inspired by my friend Herve, let's do a review of 2009.
This was a very important year for me in many ways.
Most importantly, I became dad in June. In business, a big change was from pure domaining to site development.- Big lesson: When you switch to development, focus on building up revenue, not on selling your site.
Compared to selling domains with no revenue, selling developed sites with revenue is very difficult. Revenues and statistics need to be proven, there is limited capital on the market buying large developed sites, and end-user sales happen only if there is significant revenue on the site. We have largely given up trying to sell sites and concentrate on making money with them. - It's easy to build sites with a couple of thousand daily visitors. It's harder to achieve more organic traffic with repeatable processes.
- The easiest way to monetize is still AdSense. Direct sales lead to much higher income, but require lots of effort and hand holding for customers.
- I need to learn about more monetization options. For example our hotel bookings revenue sucks.
- Becoming father is great for productivity.
- Vienna is more fun than Bratislava (the girls are hotter in Bratislava, though. Since I'm married, I have to discount that factor).
- SEO = getting back links (but I can sell you The Ultimate Guide To Get Your Site Ranked Number One for a special price, today only, of
$99$49). - I read the Four Hour Work Week only to realize that I already spend less than four hours per week on admin/boring stuff.
- I learned how to change diapers, that babies don't really speak until they are a year old, and that I can live with 5 hours of sleep.
- Finally... I want to get tanned in December too!
- Big lesson: When you switch to development, focus on building up revenue, not on selling your site.
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January 22, 09:29 AM
Five Predictions For 2010
Five things that will happen in 2010.- The Apple tablet will be the most interesting tech product of 2010 and be the same to netbooks as the iPhone was to mobiles. Apple shares will go to $300.
- The economy will linger. Even tough in fact 2010's numbers will be worse than 2009's, people will speak of a slow recovery.
- New TLDs will continue to be a hot topic (even though the first round will only be introduced in 2012) and the expressions of interest will show that there is serious demand from businesses. Nonetheless, .com will hold steady and we will see similar .com sales as in 2009 and 2008.
- The already very small domaining industry will continue to fade out as domainers move to development, startups, SEO, affiliate marketing, etc.
- The days of search engines presenting a page with 10 links are over and gone for good. Search engines will aggregate more data in more verticals, which will rock some industries (hotel and flight bookings, comparison shopping, and a wide variety of content sites come to mind). I'm sure there will be plenty of opportunities in this, but sure as hell I'm buying a lot more Google and Microsoft stock this year to hedge.
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December 06, 04:53 AM
Kicked Out of Sedo Pro and Happy
I am happy to report that I met one of my 2009 goals: The end of parking - unpark all of our 600 domains. I never liked parking and I figured it would be time to walk the talk, even if it meant giving up 4 figure revenue per month.
Instead of parking names, our goal was to develop sites that offer real value to visitors. Back into web development after a couple of years! And it's been going well, with growing visitor numbers on all sites.
The good thing is that the infrastructure that we used for our sites is scalable and can be applied to many more domains.
As intended, this was a year for ground work, and I expect at least the first half of 2010 to be the same. -
September 23, 10:31 AM
A Declaration of Love to Our Industry
I have a deep passion for the software and Internet industry that started when I got my first computer 15 years ago. With all the stress due to the crisis, it's sometimes easy to forget why we are in this game. So here it goes: Ten reasons why I love our industry.- Because this is an industry where a few geeks can create something that affects millions of people.
- An industry that brings out services with 300 million users in five years and three year old companies with a 1 billion Dollar valuation.
- An industry with a creativity that is unlimited.
- Where nobody knows you're a dog.
- That inspires "an urge to make dreams come true and the tendency to miss lunch" (TBL).
- And forces you to learn and adapt, with an obsession for the new big thing.
- Because the barriers of entry for new participants get lower continually.
- Because the world's smartest people work in it.
- And still is most suited to generalists - versus rewarding specialists and narrowness.
- Because one of its first books ended with "A future so bright you'll need to wear sunglasses" and the most important magazine declared a Long Boom.
- And bonus reason: Because it brings people together, globally.
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July 25, 03:52 AM
Working Summer
This is a good post by Sahar and reflects the sentiments expressed in my last post.
Indeed, for almost every entrepreneur I know, this is a working summer. Maybe a couple of days off, but not the 2 week vacation.
And that's good. Great businesses get built when you work hard. We see the first results of our labor. Advertising increase on average 50% per month on our sites. Traffic increase 30%. Revenue from the domain businesses increase 30% month over month.
That's just the start. We need to keep on fighting for every customer and Dollar we can make. -
June 30, 11:41 AM
Time Management Troubles
Since I got a little baby daughter a week ago, I'm obsessing about time management.
My consulting company is almost on autopilot due to my fantastic team, and requires only financial monitoring and the usual rain making or memo writing. But we do have a few different projects that are time intensive mostly in marketing.
Before the birth of my daughter I used to work until 21.00 and then have dinner with my wife, read some books or watch TV.
Now, I would like to spend time from 19.00 on with my family (coincidentally, the little girl has an active phase then!). Somewhere, I also have to fit in my dog. :)
So, if I want to get my work done, I have to be more productive during the shorter day. This post serves to remind me of that goal!- I stopped looking at my Google Reader until the evening. I may even switch to read the feeds on the iPhone. I read quite a few feeds and I used to do it around lunch - but it's so unimportant really that I moved it to the late evening.
- Same for news. I don't need news during the day.
- I noticed I get pissed off when people show me the usual bullshit videos, funny pictures, and other nonsense. I started to just ignore these.
- Facebook is a waste of time. I stopped going to it a while ago and switched to Seesmic Desktop, with notifications disabled. The business we get from Facebook is miniscule, so I'll just keep it at it.
- Same for Twitter, but we use that for business.
- I stopped using all IM except Skype.
- Most "social" business meetings (networking, status updates, etc) can be moved to a lunch meeting.
- I know I'm old, but my primary method of communication is email. I need to unsubscribe from all the BS mailinglists and newsletter that accumulated over the years and that I routinely delete today after a quick glance.
Do you have any productivity tips for information workers? -
May 19, 01:59 PM
Facebook Connect Thoughts, II
Well. Now Facebook supports Open ID. I would say that moves them way forward in the race.
We have seen that people are really careful though to use Facebook Connect. Many are wary to sign in on other websites using their Facebook ID. The Facebook permission system needs to become way more (user) friendly too, right now it just scares users.
Anyway my bet is that we will see lots more Facebook Connect sites. -
April 21, 02:45 PM
Facebook Connect Thoughts
Previous online identity solutions were not successful. Passport failed because it's from Microsoft, Open ID because it's too technical, and several others didn't even get off the ground. I think Facebook Connect is the first identity solution that has the potential to break through to a mass market. Facebook offers more than identity (namely the social component), and that makes it appealing.
Facebook Connect is at the very beginning, though. We witnessed first hand how customers get confused by the FbConnect button. How they are scared by a Facebook popup asking to allow the connected site email or status access. There is no Facebook Connect brand, yet.
I would love to see Facebook overcome this and finally establish an online identity model. -
April 21, 04:41 AM
FbFund
Yesterday we submitted witU as an entry to the Facebook Fund, a start up competition that will land some lucky winners in a 10 week boot camp at the Facebook headquarters.
After some weekend work, we submitted hours before the deadline with no stress at all. Amazing!
Unfortunately, the contest's rules are really unclear and not explained well. Facebook says they will select 50 finalists who will each receive $1,000 in Facebook ads (uh, $1,000 is not really an incentive). Out of these 50, "some" winners will be selected, who are eligible to get "some" funding (but maybe only if they move to the US). The amount of funding is left open, as are the exact terms.
Anyway, we would enter the contest just to win a ticket to the 10 week program. :) -
April 02, 05:27 AM
Restaurant booking
Few random observations around witU:- Our conversion rate is around 2%, which I believe is industry average. This needs improvement.
- Landing pages/mini sites work very well.
- Marketing to restaurateurs is difficult.
- Doing promotions that make sense in the restaurant world is difficult.
- There needs to be a better way to connect with the restaurant. They get bookings from witU, but they know only our booking provider.
- Twitter gets page views and no bookings.
- The Ivy is hugely popular.
- We get most bookings on Tuesdays.
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April 02, 04:27 AM
Hosting: what matters is service
In our businesses we deal with many different hosting companies either as customer or as vendor. This ranges from budget shared hosters to dedicated server providers.
The successful ones focus on service. In the hosting industry, a huge part of "service" is making the user experience as easy as possible, so that the user does not require expensive human interaction.
Many providers do not get customer service, and we try to avoid them as much as we can. You can usually tell them apart already when ordering or trying to reach them on the phone. The process is cumbersome or their sales people show no interest in you. One example is Easyspeedy in Denmark. If you want to upgrade a server, you are on your own: you have to order a new one and migrate the data on your own - with zero support from them (I quote: "how to migrate your data from one machine to another is unfortunately out of scope of our services"). Compare that to the one click migrations of Rackspace (any any hoster that actually wants your money)!
A very successful budget hoster is SiteGround, based in Bulgaria. They understand extremely well how to make hosting easy to use, providing their own tutorials, one click installers, FAQs, etc.
My favourite shared hosting company of all time is DotServant, based in Malaysia. I have been hosting with them (or him) for over five years. The owner is available 24/7 via email or IM and goes out of his way to satisfy your needs. -
March 25, 08:02 AM
10 reasons not to become an entrepreneur
As I'm speaking today at the Institute for Entrepreneurship at the Economic University of Vienna, I thought it would be good to give a few reasons not to become an entrepreneur. :) -
March 13, 10:23 AM
Geeky
Funny SVN commit messages from our repositories:- "Witu tututututuuuuuuuuu"
- "Theme - MY BEST IE6 HACK EVER!!!!!!!!!!!!!! LET'S CELEBRATE!!!!! YAHOOOOOOOOOO BEEEEEEER AND GIRLZZZZZZZZZZZZZZZ YAHOOOOOOOOO"
- "It's not my house"
- "Kendarm - Throbber, throb!
- "done"
- "Fix for the P1 on live."
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March 06, 01:08 PM
Beta Testers Wanted
We are developing a set of SEO tools and are looking for a few beta testers.
Right now, all it does is- track your domain's occurence in Google SERPs for definable keywords
- track backlinks
- track indexed pags
The tools were born our of our own need to track many websites, many keywords, many local Googles.
If you are interested in participating, let me know. -
March 09, 06:51 AM
TechCrunch on new TLDs
Hilarious quote on the introduction of .eco by Michael Arrington:ICANN, the quasi-governmental, quasi-mafia organization that oversees this mess gets their cut as well. The more domain names that get registered, the more money ICANN makes, which lets them hire more staff to stick their noses into more things. Meanwhile, they’re making a mess of the Internet.
READING
Hackers and Painters: Big Ideas from the Computer Age
some time ago